This is an overview of our approach, rather than a single client project. The scope varies with the work: an assessment may end with recommendations, while a build includes implementation and handoff.
Understand the process
We walk through the work with the people responsible for it. That includes the systems they use, the decisions they make, and the exceptions that take extra time. Existing plans and documentation help, but we check them against current practice.
Make the recommendation usable
We explain the proposed change, its dependencies, and the costs and benefits we can estimate. We identify assumptions that need testing and the people who would need to be involved.
The client should be able to use the assessment to decide what to do next, including whether to proceed with another team.
Build and test an agreed scope
For implementation work, we agree on what will be delivered and how it will be evaluated. A prototype or limited pilot may help resolve an uncertainty before a larger commitment.
We involve the people who will use and support the system. Their feedback helps test whether the result fits the process and what needs to change around it.
Plan for the handoff
Documentation, access, training, and support responsibilities are part of delivery. We can provide ongoing support or help the client's team take over, depending on the engagement.