Privacy Policy

Effective Date: April 9, 2026  •  Last Updated: April 9, 2026

Introduction

Joust Agency ("Joust," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at joustagency.com (the "Site"), use our AI Operations Audit services, or interact with our tools such as the ROI Calculator.

By accessing or using our Site and services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

• Submit a contact or inquiry form (name, work email, company name, phone number, message)
• Use our ROI Calculator (company name, revenue figures, employee counts, departmental data)
• Engage us for consulting services (business contact details, project-related information)
• Subscribe to communications or request materials

Information Collected Automatically

When you visit the Site, we may automatically collect certain technical information, including:

• Device and browser type, operating system, and screen resolution
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referral sources
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Generate personalized ROI projections through the calculator (processed in your browser, not stored on our servers unless you submit the contact form)
• Deliver and improve our AI Operations Audit and consulting services
• Send relevant communications about our services (only with your consent)
• Analyze Site usage to improve performance and user experience
• Comply with legal obligations and protect our rights

ROI Calculator Data

The ROI Calculator on our Site processes data entirely within your web browser. The figures you enter (company name, revenue, employee counts, departmental sizes, and estimated costs) are used solely to generate your personalized savings projection. This data is not transmitted to our servers unless you separately choose to submit the contact form. You may also download your results as a PDF, which is generated locally in your browser.

Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to enhance your experience. These may include:

• Essential cookies: Required for basic Site functionality
• Analytics cookies: Help us understand how visitors interact with the Site

You may adjust your browser settings to refuse cookies; however, some features of the Site may not function properly if cookies are disabled.

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist with website hosting, analytics, email delivery, or CRM operations, under contractual obligations to protect your data
• Professional advisors (legal, accounting) as needed for business operations
• Law enforcement or regulatory bodies when required by law

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions and client engagement records are retained for the duration of the business relationship and a reasonable period thereafter.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time
• Request that we restrict or stop processing your data

To exercise any of these rights, contact us at the information provided below.

California Residents (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. Joust does not sell personal information. To submit a CCPA request, contact us using the information below.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Joust Agency
San Francisco, CA
Email: ron@joustagency.com
Website: joustagency.com